Frequently Asked Questions

How does perform data backups and data restores?

Email messages are backed up to separate storage systems daily for the purpose of recovery from errors or system failure. The data backups consist of a snapshot of the contents within each mailbox at a specific moment in time. This data can be used to recover a customer's mailbox in the event of a system failure at

In the event that a customer deletes email messages from their mailbox as a result of something other than a failure of the network, and wishes for those email messages to be restored, the customer may request a data restore from any of the recent data backups snapshots. There is a £100 fee per mailbox for data restores.

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