Acceptable Use Policy
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Acceptable Use Policy
This page contains the Acceptable Use Policy under which you, the Customer, use the Email Services of HomeCo Internet Property Ltd ("the Service Provider Network"). The Customer acknowledges and agrees to be bound by all the terms, conditions and policies of the Acceptable Use Policy, as set forth herein, including any future amendments. The Customer acknowledges and agrees responsibility for continual compliance of this policy, in order to ensure the integrity, security, and reliability of the Email Services and its networks, systems, facilities and data.
The Customer may not send, or attempt to send, unsolicited email messages ("Spam"). Spam is more than simply an annoyance to Internet users.
Specifically, the Customer agrees not to:
1. Send, or attempt to send, Spam of any kind from the Service Provider Network;
2. Send, or attempt to send, Spam of any kind from third-party networks using a return email address that is hosted on the Service Provider Network or referencing an email address hosted on the Service Provider Network;
3. Send email messages which result in complaints from the recipient or from the recipient's email provider or which result in blacklisting of the sender's email address or mail server;
4. Send email messages which are excessive and/or intended to harass or annoy others;
5. Continue to send email to a recipient that has indicated that he/she does not wish to receive it; or
6. Take any actions intended to cloak the Customer's identity or contact information, including but not limited to, intentionally omitting, deleting, forging, or misrepresenting message headers or return addresses.
In the absence of positive, verifiable proof to the contrary, the Service Provider considers complaints by recipients of emails to be de facto proof that the recipient did not subscribe or otherwise request the email(s) about which a complaint was generated.
Sending "Opt-in" Bulk Email
The Customer may not use the Email Services to send "Opt-in" Bulk Email. The Service Provider defines "Opt-in" Bulk Email ("Bulk Email") as email messages of similar content that are sent to more than 250 recipients within a relatively short period of time. The term "Opt-in" means that the recipients have signed up to receive the emails voluntarily and implies that the Bulk Email is not Spam. The Service Provider has measures in place to prevent Bulk Email from being sent through its servers, and any attempt to do so may not be delivered and may result in interruption and/or termination of the Customer's Email Services. Attempts to circumvent this Bulk Email restriction by breaking up bulk mailings over a period of time or by sending from multiple email accounts will itself be considered a violation of this policy.
Additionally, the Service Provider Network is not set up to process bounce messages for Bulk Email. Therefore, the Customer may not send Bulk Email from third-party networks using a return address that is hosted on the Service Provider Network, unless the Customer takes extreme care to prevent more than 100 bounce emails from arriving to the Service Provider Network as the result of sending Bulk Email from a third-party network.
The Customer is prohibited from violating, or attempting to violate, the security of the Service Provider Network. Any violations may result in criminal and civil liabilities to the Customer. The Service Provider will investigate any alleged violations and will cooperate with law enforcement agencies if a criminal violation is suspected. Examples of violations of the security of the Service Provider Network include, but are not limited to: (i) accessing data not intended for the Customer, (ii) logging into a server or account which the Customer is not authorized to access, (iii) attempting to probe, scan or test the vulnerability of a system, (iv) breach of security or authentication measures, (v) attempting to interfere with service to any User, host or network, or (vi) taking any action in order to obtain services to which the Customer is not entitled.
The Email Services may only be used for lawful purposes. For example, the Customer may not use the Service Provider Network to create, transmit, distribute or store content that: (i) violates trademark, copyright, trade secret or other intellectual property rights of others, (ii) violates export control laws, regulations or sanction policies of the Customer's applicable jurisdiction, (iii) violates the privacy, publicity or other personal rights of others, (iv) impairs the privacy of communications, (v) contains or relates in any manner to child pornography, bestiality, non-consensual sex acts or live sex acts, or is excessively violent, incites or threatens violence, contains harassing content or hate speech, violates a person's privacy, is malicious or morally repugnant, is otherwise obscene, offensive, unlawful, defamatory, harassing, abusive, fraudulent, or otherwise objectionable as reasonably determined by the Service Provider, (vi) encourages conduct that would constitute a criminal offense or give rise to civil liability, (vii) constitutes deceptive online marketing, (viii) violates reasonable regulations of the Service Provider or other service providers, (ix) causes technical disturbances to the Service Provider Network, its partner networks or the network used by the Customer to access the Email Services, or violates the policies of such networks, including, but not limited to, intentional introduction of any viruses, Trojan horses, worms, time bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system or data, or (x) assists, encourages or permits any persons in engaging in any of the activities described in this section. If the Customer becomes aware of any such activities, the Customer is obligated to immediately notify the Service Provider and take all other appropriate actions to cause such activities to cease.
The Customer is responsible for all content that is transmitted, received, and stored by the Service Provider through the Customer's use of the Email Services. The Service Provider takes no responsibility for content passing through or stored on the Service Provider Network, including but not limited to, viruses, mail floods or other disabling features, or content provided on third-party websites that are linked to by content passing through or stored on the Service Provider Network. The Service Provider does not adopt, nor warrant the accuracy of, the content of any linked website and undertakes no responsibility to update the content. The Customer shall not use the Services in any situation where failure or fault of the Services could lead to death or serious bodily injury of any person, or to physical or environmental damage (including in connection with aircraft or other modes of human mass transportation, or nuclear or chemical facilities).
The Customer shall ensure Services are not used by any person or entity suspected of involvement or affiliation with those involved in activities or causes relating to: human trafficking; illegal gambling; terrorism; narcotics trafficking; arms trafficking; or the proliferation, development, design, manufacture, production, stockpiling or use of nuclear, chemical or biological weapons, weapons of mass destruction or missiles.
Use of any information obtained via the Service Provider Network is at the Customer's own risk.
Cooperation with Investigations and Proceedings
The Customer agrees the Service Provider may permit a relevant authority to inspect the Customer's content or traffic if the Service Provider is legally required to do so, provided the Service Provider gives the Customer reasonable prior notice (where permitted by applicable law and regulation).
The Service Provider may report to appropriate authorities any Customer conduct the Service Provider believes violates applicable law without notice to the Customer (including providing any information about the Customer, its users or traffic).
The Service Provider may cooperate in response to a formal request from a law enforcement or regulatory agency investigating conduct the Service Provider believes violates applicable law, or in a civil action that, on its face, meets the requirements for such a request.
Consequences of Unacceptable Use
The Service Provider reserves the right to suspend or terminate the Customer's access to the Email Services upon notice of a violation of this policy. Indirect or attempted violations of this policy, and actual or attempted violations by a third party on behalf of the Customer, shall be considered violations of this policy by the Customer.