Frequently Asked Questions

What is the difference between the vacation response and an Auto-Reply feature?

A vacation response identifies email addresses that are replied to and once a message is sent indicating that the user will not respond, no further responses are given unless the message is updated. Auto responses reply to every email automatically, meaning if you send someone five messages and their auto responder is on, you will get five replies. In the event someone with an auto reply writes an email to someone with an auto reply on, and then themselves activates their auto reply, the two systems will be sending endless emails back and forth filling up storage space and creating what is known as a mail loop. A vacation response prevents this from happening.

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