Frequently Asked Questions

Frequently asked questions about email

POP3 Questions

1.1 What desktop email programs does support?
1.2 Why do I keep receiving the same emails over and over again via POP3?
1.3 How can I test to see if I can reach your POP3 server?
1.4 When I test MS Outlook XP and an error tells me that I cannot reach the POP3 server, what does that mean?
1.5 When I attempt to send/receive email in Outlook, why does a message prompt me for my username and password?

SMTP Questions

2.1 What problems are occurring if I can't send mail via your SMTP server?
2.2 Why is my ISP not allowing me to send email through your SMTP server?
2.3 What is a "550 not local host" error message in MS Outlook when sending email?
2.4 MS Outlook has been working fine lately but today I am having problems. Why?
2.5 Why do you require SMTP Authentication when configuring MS Outlook?
2.6 When I attempt to send/receive email in Outlook, a message prompts me for my username and password. Why is this?
2.7 How I you set up SMTP authentication for Goldmine?
2.8 Are there any firewalls that may interfere with SMTP Authentication?
2.9 If my ISP is blocking my use the standard SMTP port 25, does offer an alternate SMTP port that I can use?

Spam Settings

3.1 What can I do if a legitimate email is filtered as Spam?
3.2 What can I do if Spam bypasses your filters and reaches my inbox?
3.3 How do I find a message header?
3.4 Can filtered emails be set to periodically delete from a Webmail "junk mail" folder?
3.5 Will Spam filtering work if I am using MS Outlook?
3.6 Can I adjust the sensitivity on my Spam Filtering?
3.7 What happens to Spam once it is filtered?
3.8 Why am I receiving Spam that is not even addressed to me?
3.9 Can filter External POP mail?
3.10 If I have set up an alias address that delivers to an email account not hosted with, will it be scanned for spam and viruses?


4.1 Why did I receive an email with a “winmail.dat” file attachment?
4.2 What file types are restricted from being sent or received?
4.3 How large of an attachment can I send?


5.1 Why can't I ping or trace route to your servers?
5.2 What is the difference between the vacation response and an Auto-Reply feature?
5.3 What software does run on its servers?
5.4 How does perform data backups and data restores?
5.5 What does it mean if I get a bounced email that says "maildir over quota?"
5.6 If I come across an error in Webmail or Outlook and the support team requests a screen shot, how do submit that to them?
5.7 What is SSL?

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