Frequently Asked Questions

If I come across an error in Webmail or Outlook and the support team requests a screen shot, how do submit that to them?

Open the screen you need to capture, press the button on your keyboard labeled "Print Screen." Then, paste the picture into a Microsoft Word document and email it to

If you are using a Mac, you do not have a "Print Screen" button. Instead you will need to press the following three keys simultaneously: Apple Button + Shift + 3

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